April 2021 – Fergus McLarnon, Director at LEXi, contributed to a podcast Delivering Difficult Feedback, with Sarah Smith of Indigo Leadership.
The podcast covered a range of issues, but we are happy to be able to share Fergus’ part here, on the subject of Performance Management, particularly as it relates to difficult conversations or delivering difficult feedback.
There’s a lot to consider when entering into conversations we know are going to be difficult. Where should this conversation happen? When should it happen? How do you react if someone cries, or becomes angry and hostile?
In this excerpt, Fergus provides suggestions for structure, tone and pace; thereby creating the right circumstances in which to achieve the best possible outcome for all.
The clip is just over eighteen minutes long, so grab a cup of something and listen on our SoundCloud channel.
